Aura frames bring a ton of unique styles and features to your smart home setup. However, even with the expensive pricing and premium setups brought forward by this brand, you will occasionally deal with minor bugs and errors. Sometimes, these bugs can be too frustrating, and it is not that rare to see customers complaining about Aura Frame. So, keep that in mind if you’re planning on purchasing this digital frame.
There are a ton of reasons that can complicate your use of Aura Frame. Most of the time, it won’t be that difficult to get the unit fixed by following basic troubleshooting methods. So, if your Aura Frame is not working, just follow through with some of these solutions.
Aura Frame Not Working
- Disable Sleep Timer
The sleep timer should be the first setting that you need to disable when the Aura frame is not working. This feature will only interfere with the performance of the Aura Frame, and it is simply better to keep this feature off. So, if the frame shuts off at random times, just check the sleep timer settings through the configurations and turn it off or increase the timer.
- Check The Power Status
If the frame is not working, then that also points towards power issues. So, just to be on the safer side, check the power status on your frame. If you’re sure that the unit is receiving sufficient power, just reboot the system by power cycling the device. This will help address the minor bugs, and you’ll get an optimal response from the device after it loads up.
- Refresh Network Connection
Sometimes, it is the network connection that won’t let the unit update pictures. So, you need to make sure that there are minimal interferences. Too many accessories with the Wi-Fi router will only create problems, and it is simply better to remove these extra devices for a brief moment and try connecting Aura Frame one more time. Most often than not, you’ll be able to address network-related bugs by rebooting the router.
However, if you’re not that lucky, just reduce the distance between the router and the smart frame. This will help improve the network strength, and you won’t have to bother with the same complications again. So, simply refresh the network connection and minimize interferences if your frame won’t respond to any commands.
- Try A Different Outlet
If there is no power to your unit, then the portal might be with the power outlet or the power cable. Before anything else, you need to check the condition of the power cable. If the cable is kinked at a weird angle or the cable is frayed, then you’ll have to get this power cable replaced. However, if the power cable is in good shape, then the issue might be with the outlet itself. Call an electrical to help check the electrical connections or try a different outlet to get the unit working again.
- Check Slideshow Intervals
A few users also pointed out that the frame will get stuck on a single image and won’t present anything else to the users. This problem is mostly related to the incorrect configurations, and there is a chance that you’ve set the slideshow interval to around 4 hours. If that is the case and your Slideshow interval is set to more than 30 minutes, then it is a good idea to bring down the timer.
Bringing down the slideshow interval will address the complications with one image being presented for several hours. So, simply adjust the slideshow interval, and that will fix Aura Frame.
- Reset To Factory Settings
Lastly, resetting the frame to factory settings will help address the majority of programming bugs. When you’re sure that there are no hardware issues with the unit, simply resetting the device to factory settings will address all complications. So, when your Aura Frame is not working, try to reset this frame to factory settings.
You can also reach out to customer support regarding this issue, and they will inform you about the relevant troubleshooting steps. Moreover, it won’t take you much time trying to narrow down the actual problem with the Aura frame. So, make sure to reach out when the issue is persistent, even after all of these troubleshooting steps.
My Aura frame stopped showing pictures when you had your outage issue and has never turned back on. What do I do now?
My Aura Frame has run for two years with no problem until now. Today I have unplugged my Goggle which is four feet away. I have unplugged a Tablet that I do not use but it is necessary that I keep it plugged in as it has something to do with Goggle. I unplugged The Aura Frame that went black and replaced that plug to the same electric outlet.
This the message that was on before and after plugging it in.
The network Donn has no internet connection. Please contact your service provider for help. 3036 Note I do have internet connection with Mediacom which I have for Google and Telephone, Dish Network and my old PC computer. This was installed by a son in law or me two years ago or more as I am 92 and not aware of technological service or problems.
The Aura framework is not working. I have tried all the recommendations on the Aura website on the internet but it doesn’t work.
I have only had my frame for 2 years and am having the same problem. Can’t connect to
network… with code. I have tried all the trouble shooting recommendations.
Did you find anything that worked?
After 6 years of always working , my frame has the picture of a girl and 4digit code with circle spinning and saying connected please add photos. I am connected to Wi-Fi and have plugged and unplugged but nothing changes.
Hi. I’m having the same issue. Did you ever resolve this and how. Thank you, Harriet