The Nixplay frames aren’t the most affordable on the market, and there are many other options like Pix-Star that offer you great picture quality. It is true that the performance consistency of Nixplay frames is better than other options, but that doesn’t mean it will always be smooth sailing with these options. So, keep that in mind if you’re not really sure about spending thousands of dollars on a new frame.
Many customers have recently brought forward issues with the Nixplay Frame flashing white screen. This issue can mostly stem from insufficient power from the outlet or high brightness settings. So, here are some solutions to help you through the issue if you’re in the same situation with the Nixplay frame.
Nixplay Flashes White Screen
- Power Cycle Your Nixplay Frame
You should always start by power cycling the Nixplay frame when it is flashing a white screen. Power inconsistencies will cause the frame to run into these complications, and you need to make sure that there aren’t any loose connections with the power outlet. So, remove the adapter from the outlet and plug it back in after waiting for a few minutes and then allow the frame to turn on.
- Try A Different Outlet
Sometimes, it is the outlet that is creating this problem with the Nixplay frame flashing white screen. So, you need to make sure that the voltage output from the outlet is consistent and matches the requirements of your frame model. A multimeter will help you narrow down on the voltage issues, but it is better if you can hire an electrician to help with the voltage problems. You won’t be able to fix the electrical connections yourself, and it is better to be safe and seek help from local experts.
- Check Brightness Settings
The brightness settings on your Nixplay frame can also interfere with the performance of your unit. So, if the brightness is set to the max limit and your Nixplay device flashes a white screen randomly, then you need to change the brightness settings. Turning down the brightness to less than 70 percent should address this issue, and you won’t have to bother with the same complications again. This is especially true for users who have installed external storage devices with the digital frame.
- Factory Reset Your Frame
At this point, you should just factory reset the frame if the frame does stop flashing after turning down the brightness settings. There should be a hole near the power cable on the back of your digital frame. You can use a paperclip to press the reset button as you power cycle the device. Keep on holding the button as you remove the adapter and plug it into the outlet again.
Once the red rectangle with a progress bar appears on the screen, you will just have to wait for the reset to complete. Hopefully, the issue with the Nixplay white screen flashing won’t present itself anymore even when the brightness is set to 100 percent after the reset.
- Remove External Storage
It is also possible that the external storage devices connected to your Nixplay frame are behind the flashing issues. So, you need to shift some focus on removing these external storage devices for a moment and then power cycling the frame again. If the issue is fixed after the Nixplay turns on, then you need to change the storage stick connected to the frame. There is something wrong with your current device, and you should shift the data onto a backup computer before replacing the memory stick on your frame.
- Call Nixplay
At this point, you just need to get into contact with an expert and have him provide you with a replacement. There is a good chance that your unit is defective if it keeps flashing a white screen even after you go through all of these fixes. So, just call Nixplay and explain this situation to them. Even if your purchase wasn’t recent, the Nixplay Plus members get a lifetime warranty on their devices. So, you’ll be able to secure a fresh piece if the claim is indeed genuine. As you wait for a response from the experts, you can try going through all of the methods mentioned above one more time.