It can be a nightmare to have the remote to your Nixplay’s digital frame start acting up. While this is a common complaint we have found many users make, there are plenty of reasons why this may happen in the first place.
Speaking of which, if you find yourself running into the same issue, then there isn’t anything to worry about! Using this article, we will be taking a look at all the possible ways through which you can fix this issue for good. So, let’s not waste any time further and get right into it!
How to Fix Nixplay Remote Not Working?
- Possible Obstruction
One of the first things that you should check if you notice any kind of problems with the remote is obstruction or interference caused by any object. To be more specific, you need to make sure that you don’t have any kind of object between the remote and your frame which could be causing issues.
Similarly, you will need to direct your remote control directly in the middle of your digital frame. If you do notice any object that you suspect might interfere with the remote, ensure that you reposition it somewhere else.
- Checking the Batteries
If you have a flat battery, it could be the reason why your remote has started giving up. In such cases, the best course of action involves getting your batteries replaced with newer ones that are supported by the remote.
In order to replace the batteries, you will have to open your remote’s back cover. Once you have removed the housing, you should be able to replace these batteries. You can also take a look at the manual for learning how you are supposed to replace the batteries.
- Checking the Frame
Another thing that you should most definitely check is whether your frame is even working or not. It could be that you haven’t properly configured your digital frame, or it’s not even powered on.
If that seems to be the case, then ensure that you thoroughly set up the device.
- Not in Range
Similarly, it is also likely that you might not be in range for your remote to work. If that seems to be the case, then you will have to place your frame closer to the remote. You can also try physically getting closer to the digital frame which should tell you whether you are really facing range issues.
- Contacting Support
If you have tried everything that we have mentioned so far, then you should try getting help from support. After you have informed the team about the issue, they should be able to have a look at your case and suggest further solutions that you can try.
Likewise, you will need to be as cooperative as possible. There’s a good chance that you should be able to get your issue resolved by following whatever the support team suggests you should be doing next.
- Faulty Units
At this point, it would be safe to assume that you have received a faulty unit or have ended up damaging either the remote or frame. While you could still have a local repairperson have a look at the device, there’s a good chance that it might be beyond repair.
If that is the case, then the only thing you can do about this is to get a completely new device. Unless your product is still under an official warranty, you will have to get a new product which is bound to cost you quite a few bucks.
The Bottom Line:
Annoyed with having your Nixplay remote not working at all? Most of the time, this can be the result of some sort of issue with your batteries. Similarly, you should also check if there is any interference between the frame and your remote.
For learning more about how you can troubleshoot this issue, you should try following the instructions listed above. Doing so should help you be able to resolve the problem.