Petcube might be one of the most expensive pet cameras on the market, but that doesn’t mean that you’ll always enjoy an amazing performance from this device. While issues are pretty rare with Petcube, you will still run into connectivity problems from time to time. Users often bring up issues with this pet camera not connecting to Wi-Fi.
Most of the time, these issues with the Petcube not connecting to Wi-Fi are linked with poor performance from the router. However, minor programming bugs on your Petcube can also play into the same situation. So, here are some fixes for situations when Petcube won’t connect to Wi-Fi.
How to Fix Petcube Won’t Connect To Wi-Fi?
- Restrict Channel Band To 2.4Ghz
Most of the time, your mobile device is not connected to a 2.4 GHz network when you’re trying to connect Petcube to Wi-Fi. Your unit won’t link up with the home network until you restrict the channel bandwidth to 2.4 GHz only. Even if you have a dual-band router, it is just a better idea to temporarily stop broadcasting the 5.0 GHz channel.
Once the 5.0 GHz channel is removed, you’ll be able to connect the Petcube to Wi-Fi. After the Petcube is completely set up with the home network, you can open up the 5.0 GHz channel on your dual band router without further complications.
- Reboot Your Router
Minor network bugs will also play into the same situation, and rebooting the router is a great method of addressing minor network bugs. So, remove the power adapter from the outlet for a few seconds and then plug it back in. you can further choose to access the router configurations to reboot the system.
Both of these methods will help refresh the network connection, and once the router boots back up, you can try to connect it with Petcube. Hopefully, you won’t have to bother with more fixes, and the router will be fixed at this point.
- Bring Petcube Closer To The Router
Sometimes, it’s the signal strength that is creating connectivity issues in your system. If your router is placed in a different room more than 40 feet away from the Petcube camera, then you’re likely in the same situation. Forty feet is the absolute limit for most routers, and interferences can further impact the quality of network connection.
So, you need to bring the Petcube closer to the Petcube closer to the router. Ideally, Petcube should be within 30 feet of the router, and there shouldn’t be too many wireless devices between the router and the Petcube system.
- Change Credentials
The presence of special characters in the username and password will also lead to the same outcome where Petcube won’t connect to Wi-Fi. If you’re in the same situation, then changing the username and password to a combination of numbers and simple alphabets will address these complications.
However, changing the credentials will remove the connection from all of your smart devices, and you’ll have to connect everything from scratch. So, make sure to set aside time to reconnect all of your smart devices.
- Power Cycle Petcube
At this point, you should try to power cycle the Petcube camera by removing the power from the source and waiting a few minutes before resupplying the power. This will help address the programming bugs in the unit itself. You can also choose to factory reset the smart camera if you’re sure there is nothing wrong with your network.
Resetting the camera will wipe away all stored configurations, and you’ll have to set up the camera from scratch. However, you’ll be sure that there are no programming bugs left resetting the Petcube system to factory settings.
- Reach Out To Customer Service Department
Lastly, there is no harm in reaching out to customer service experts to help with this situation. They will help you avoid many hassles, and you’ll be able to speed up the troubleshooting process. So, if you are not able to put your finger on the exact problem, just call the dealer or send an email to customer support. You won’t have to wait long to secure a response, and the professionals will help you maneuver through the problem.