Even though the Arlo doorbell is a solid device, it still comes with its list of problems. By now, you might have already heard about the Arlo doorbell not recording issue. Although this can happen because of various reasons, you must troubleshoot such errors as quickly as you possibly can.
With that said, if you have encountered the same issue on your side, then there isn’t anything to worry about. Using this article, we will be explaining everything that you need to know about the Arlo doorbell not recording. So, let’s get right into it!
Fixing Arlo Doorbell Not Recording
- Check Your Subscription Status
Most security features that Arlo offers including the recording option are only available if you have subscribed to their video doorbell security features package.
Speaking of which, if you are somehow unable to get your doorbell to record, there’s a good chance that you might not have subscribed to this service. In this case, just make sure to subscribe to their security package. Furthermore, it is worth mentioning how you can go for a free sign-up trial if you are using it for the first time.
- Inspecting the App
Another thing that you will have to keep in mind apart from the subscription is to make sure that you have the recording mode enabled on the smart app. For this purpose, you will have to make your way to the Arlo app and sign in to your account. Choose the smart hub that you are using under the Mode tab.
Now, you should get the option of choosing whether you want the Arlo video doorbell to start recording whenever it detects any kind of motion. Just make sure that you have this mode enabled.
- Local Storage
You can also successfully store all of your doorbell recordings inside your local storage. However, this will require you to connect your smart doorbell to a smart hub. If the smart hub fully supports your Arlo doorbell, you won’t even need the subscription for adding any recordings to your local storage.
Though if you were already recording in your local storage, we recommend checking whether you have enough storage to place more recordings on your device. If not, then you will have to ensure that you make up some space for your recordings.
- Service Might Be Down
Although this is quite rare, but there’s still the chance of the Arlo service being currently down. While this may happen because of a maintenance routine, you won’t be able to access cloud services when their server is offline.
But if this is the case, then the server should come back online in a matter of a few hours after which you should be able to have it working again.
- Going Through the Setup Again
You can also try going through the whole setup process again. Before you attempt to do this, we strongly advise that you first try restarting your device or make it go through a power cycle.
Once your device boots up, do the complete setup again and make sure not to miss out on anything important. After you have properly configured the device, it should start recording to the cloud or your local storage depending on what you are using.
- Customer Support
If nothing seems to work in your case, then the last thing you can do is to refer to the support team for additional help on the matter. As soon as you let the team know about the issue that you are facing, they should be able to suggest further things that you can try to get your issue fixed for good.
The Bottom Line:
Have no idea why your Arlo doorbell is not recording? While there’s a good chance that you might have not subscribed to their service, we still recommend that you check whether you have the correct settings on your app. Furthermore, ensure that you try all the solutions listed above in the article.