Today, we can choose from a number of lighting solutions for our smart house. As different brands are delivering products that are all known for their exceptional quality, C by GE is one popular option that many users like to go for.
With that said, we have seen a lot of users notice getting a server down error on their C By GE app. If you have also been getting the same prompt but have no idea about it, then here is what you need to know about it in detail!
How To Fix C By GE Server Down?
- Possible Maintenance
The reason why you might be getting the server down error could be because there is ongoing maintenance. Most live services often go under maintenance breaks where the server has to go offline. In this period, developers attempt to apply patch updates or fix anything that might not be working.
Similarly, as long as the maintenance goes on, users can’t use the service until the server goes online. Usually, it should take a few hours before you get these services back online. It should not take more than a day before you regain access to your app.
- Restarting the Application
It is also possible that your app may have simply bugged out. If that is the case, then you can try a number of things. But before you decide on anything, you can simply try restarting the application which should potentially help refreshing the whole app.
If restarting does not help, then you can also try clearing the app’s cache and data files. To do this, you will have to access your phone settings. Under the application tab, navigate to the C by GE app. You should be able to find two different options for clearing both data and cache files. Though it is important to mention that if you do delete the data files, you may have to go through the setup process again.
- Trying a Different Network
There’s a chance that you might be getting this error because of the network that you are currently using. If that is the case, then you should switch to any other network. You may also try using your cellular data to see if that works.
Alternatively, try using any good quality VPN which will give you a virtual location along with a new IP address. We have seen cases where the reason why the app may have suddenly started acting up was because of the user’s ISP. This is why using a VPN may help launch the app just the way it should work.
- Updating the App
Do make sure that you are running the latest version of the app on your phone. If you are indeed running an older version, it may cause all sorts of issues which may also include getting a server error.
Simply visit your phone’s app store and locate the app. Ensure that you update the app if you do get the option of updating. Once you do, the update should download and install automatically.
- Contacting Support
If nothing seems to work, then your last bet would be to get in touch with the support team. At this point, only they should be able to tell you what could have possibly gone wrong with your application and why you are getting a server down prompt.
Similarly, if there is an issue on the backend, they should notify you and also tell you when it will be fixed.
The Bottom Line:
A server down error on C by GE app is usually a back-end error and there isn’t anything the user can do about it. Though we have seen some rare cases where the error wasn’t exactly because of a server is offline. So, if you have also been getting one of these error prompts on your screen, we strongly advise following the instructions that have been listed in the article above. Doing so should help you get a better idea about the issue.
App frozen at home set screen, I have rebooted phone 3 times uninstalled app several times won’t work, same results on different phone