C by GE offers a great lineup of products ranging from light bulbs to smart plugs. In order to have control over these devices, you must download and create an account on their official app.
Unfortunately, most users have reported facing issues whenever they tried creating an account using the application. According to these users, they were unable to create an account on the C by GE app. If you have also stumbled across a similar issue and are in desperate need of a fix, then be sure to keep on reading below!
Fixing C by GE Unable To Create Account
- Not Connected to Wi-Fi
The very first reason why you may get an error stating that you failed to make an account could be because of the internet. As you need an active internet connection for the account creation process, it could be that you have disconnected your network.
First, try restarting your router. After it successfully reboots, make sure that you are indeed connected to that network. During the process, ensure that your internet is in fully working condition. If not, then you may have to take this to your ISP for further help.
- Not Meeting Email Requirements
Another possible reason why you may have received the error prompt could be due to the email not meeting the requirements for your account. Simply put, there are certain requirements that you have to follow before you enter any email account.
Similarly, it could be that your email does not exist, or you may have been entering the wrong kind of email which has ultimately led to the problem. If that is so, then you need to double-check whatever you input in the email field.
- Setting Incorrect Password
Apart from the email, you could also be inputting the wrong password. In case you weren’t aware, there are certain conditions that need to be fulfilled when choosing a password. In the same way, you have to avoid certain things that are restricted.
For instance, a correct password should contain around 6-16 characters, coupled with a number. Besides this, there are certain characters that you can’t really use as a password. If you are sure to follow all these instructions, you shouldn’t face any issues with setting the password.
- Reinstalling the Application
If you are sure to have been following the instructions mentioned above, then there’s a good chance that your application might have bugged out. In such cases, it is recommended that you go for a full reinstall.
Though you can also try clearing the app’s cache and data files. You can easily do this by simply accessing the application’s options through your phone’s settings. However, if that does not do anything for you, then you will have to go for a reinstall.
- Server Down
Although it is quite rare, it is possible that the server might currently be down due to which you are getting a failed account creation error. But if that really is so, then there’s nothing you can do except wait for a couple of hours.
As the server being offline has nothing to do with your side, you will have to wait until they go back online. Normally, it should take anywhere around 12-36 hours before they are fully operational again.
- Contacting Support
If you still hadn’t had any luck with resolving the error, then we strongly advise that you refer to customer support. They should have a better idea of why you are facing this particular issue in the first place. Similarly, they should be able to let you know how you can get rid of this error.
The Bottom Line:
Keep getting the “Unable to create account” error on your C by GE app? There is no need to worry as this article covers everything that you need to know about how you can fix this issue. So, if you do run into a similar error prompt, then just follow the instructions laid out in the article!