The Amazon Alexa is considered to be the most amazing virtual assistant that helps its users on a daily basis. It works by taking commands and instructions from the user and performing the actions accordingly. It has a voice recognition system that is turned on when you call the name Alexa.
It shows its response to queries by lighting up. But what if you gave an instruction to Alexa, but it does not respond? Today, we are going to deal with the most common question asked by the Alexa users i.e., “Alexa not responding but lighting up” to help you solve such problems.
Alexa Not Responding But Lighting Up
- Power Supply Problems.
One of the most common problems that causes Alexa to turn on the lights but not respond can be due to some issues with the power supply. Usually, if the power supplied to Alexa is too much or too little, it will start acting up.
This will cause the assistant to not respond to your instructions. In such a case, the power supply needs to be checked. The problem can be due to a defective cable or faulty adapter. It can also be caused by some loose connections between the power cable and Alexa.
Check the cable quality to ensure that there is no fault in it. Ensure proper connectivity of the adapter to the speaker. Also, check the power supply cables to make sure that there is no problem with the wires. If there is any damaged wire, it is recommended to replace them with a new one as soon as possible. However, make sure to purchase a good quality cable.
- Faulty Logic Board.
A faulty logic board can be another cause of such problem. It is often related to the smart speaker that is connected to Alexa. In such a case, the device is unable to respond or act due to some error in the system. A faulty logic board can be caused during manufacturing. It can also be caused by a short circuit in the system due to some reason. This will cause the Alexa to turn on the lights but it will not respond to the instruction given to it. if the problem is due to a manufacturing defect, then it is suggested to contact the company. They will help you replace the device with a new one.
If the problem is caused by some liquid entering the speakers, then unplug the device and wait for about a day or two so that the liquid can dry out. Then plug the device again and check if it is working fine or not. if the problem is still not solved, then open the speakers and dry the liquid manually with the help of a cloth. However, ensure to be careful and gentle with the delicate wiring in the system to prevent further damage.
- Wi-Fi Connectivity Problems.
If the device is placed at a location where it does not get proper access to the internet, then Alexa will not respond. It will turn on the lighting but it will not respond due to lack of Wi-Fi signals. In such a case, all you have to do is change the location of the smart speakers. It is suggested to place them near the router so that Alexa can work efficiently.
If this does not help, then disconnect the internet from the device. Wait a few minutes and then reconnect the Wi-Fi with the device. This will help you get rid of the problem.
You can also fix the problem by pressing the volume buttons present on top of the device for a few moments. It will give you an update on the device.
The Bottom Line
Like all smart home applications, the Amazon Alexa comes with some ups and downs. We have provided you all the possible causes of Alexa not responding but lighting up. If these solutions do not solve your problem, then it might be due to software errors that needs to be fixed by the technicians. Therefore, it is recommended to contact the customer support center to fix the problem.