The drop-in feature on Alexa makes it effortless for users to communicate through other smart devices that support Alexa. Through this feature, you can easily reach out to other family members. As soon as this feature is actuated, the connected devices will give a beeping sound, and the green LED on your Alexa unit will start to flash. This green LED will stay on until the conversation has ended and the connection has been terminated.
It can be somewhat complex for new users to get the hang of this feature with the Alexa devices. So, it is not that rare to see users complaining about Alexa Drop In not working. Luckily, the following methods can help you troubleshoot any issues with the smart feature.
Fixing Alexa Drop In Not Working
- Check Permissions
Managing permissions on the user account is one of the most efficient methods of fixing this issue with the Alexa Drop In Not working. There is a good chance that the drop-in permissions are disabled on your user account. For this reason, you are unable to reach out to other devices installed in your home.
To fix the permissions, you need to open up the app and head over to the contacts tab. Now, you can access the permission section and turn on the “Allow Drop In” option. Once that is enabled, you can test out the feature.
- Check Device Configurations
Configurations on your smart devices can impact the performance of the drop-in feature when you have communications disabled on the unit. So, you will have to individually check all the Alexa-supported smart devices and verify their communication configurations.
It will take some time, but you have to make sure that the communications are enabled for all devices. Otherwise, the devices won’t be able to communicate by leveraging the drop-in feature.
- Update App
Issues with the Alexa application version can also lead to similar issues in the system. So, you should try to isolate the problem by enabling the manual connection between your smart devices. If the drop-in works perfectly through manual input, try to update the application or try another version of the Alexa app.
You won’t have to worry about the configurations as they are synced with your Amazon account. All you have to do is change the app version and then log into your account to test the functionality of this feature.
- Clear App Data
Clearing the application data is another viable fix for users that are on the updated version. This can be done pretty easily by navigating to the mobile settings and accessing the storage configurations for the Alexa app. From there, you can simply click on the clear all data option and confirm the action to remove the stored data.
Now, you need to log into your account again by opening up the app and testing out the feature again. If there are no issues with the internet or the contact’s name, the issue with the Alexa Drop-In feature should be fixed at this point.
- Fix Internet
The internet connection plays a huge role in determining the success of connection between your smart devices. So, if your network is a bit weak or the device is far away from the effective range of the router, make sure to bring the router closer to the devices.
Resetting the router and connecting it to the smart devices again is another solid option for most users. So, if the issue is not fixed after bringing the devices closer to the router, make sure to reset the unit and connect it with your devices again.
- Check Device Name
Another pretty common mistake by users is that they will use the wrong device name or contact name to connect to the other devices. It is best to double-check the device name and then try connecting to the unit again. Hopefully, the issue will be fixed, and you won’t have to concern yourself with any extra solutions.
However, if the problem persists, then make sure to reach out to customer support regarding this issue. They will help you deal with this issue, and you won’t have to waste as much time in narrowing down on the actual problem. So, make sure to get help from the professionals when the issue is out of your control.