Smart thermostats are arguably the most efficient devices that you can install in your home to manage the electricity bill better. Integrating a smart thermostat into your existing system doesn’t only improve temperature control but also helps clients save money in the long run. You will notice a substantial reduction in the usage of the HVAC system without any loss in performance. So, try to save up some money for a reliable thermostat if you don’t have any in your home.
The Ecobee devices have been dominating the smart thermostat market for years. Their integration with Alexa smart assistant makes the experience more convenient. However, some issues with the connection can lead to Ecobee not working with Alexa. So, let’s cover how you can fix these issues.
Fixing Ecobee Alexa Not Working
- Power Cycle Ecobee
The connection problems between Alexa and the Ecobee can often be fixed by power cycling the unit once. It will take roughly 60 seconds, and your unit should be fixed if there are no other bugs. So, all you need to do is remove the unit from the backplate. The power should go off from the device, and you can wait a few seconds before installing the unit again.
After 40 seconds, try to boot up the unit again and check the connection between the Alexa and Ecobee once the device connects to the Wi-Fi network. Hopefully, the issue will be fixed at this point.
- Relink Account
Relinking your Amazon account with the thermostat is another great method of fixing any underlying communication problem between the devices. You can directly access the Ecobee app to remove Alexa. After that, restart the mobile application and then use the Microphone icon to log back into your account.
Make sure to allow the voice control settings and grant all permissions to the Alexa integration. Now, you can test out the voice commands again, and they should work without further issues.
- Check Router Bandwidth
Changes in the router configurations can also lead to similar problems with the Ecobee not working with Alexa. This smart thermostat only works with a 2.4GHz channel and won’t work when you switch the bandwidth to 5GHz. So, even if you’re on the dual-band router, switching to a single-channel bandwidth can help you through the issue.
After the issue is fixed, you can turn the dual-channel support back on the router. However, when you’re installing the new unit, it is best to stick with 2.4GHz only.
- Reset Router
Resetting the router is a somewhat extensive process, and you’ll have to reconfigure all smart devices after the router has reset. However, if the Wi-Fi is not working perfectly for other devices as well, then resetting the router is the only viable solution.
The reset process for the router can vary depending on the brand you’re using. So, look up an online guide or use the owner’s manual to reset the router. After that, connect the Wi-Fi with the smart thermostat and the Alexa app to check if the issue is fixed or not.
- Remove Interferences
Interferences and noise issues can potentially lead to this issue with Ecobee not working with Alexa. Moving a bit closer to the unit and minimizing the environmental noise can help you get ahead of this issue with the Alexa controls.
So, if your room is a bit noisy, there is no need to get alarmed about the Ecobee system not working with your smart assistant. Once the noise is minimized, you will easily be able to get the command across without any extra steps.
- Reinstall Application
Sometimes the issue can be fixed by reinstalling the smart application on your mobile devices. So, if you’ve had no success up to this point, try to update the application or reinstall it on your mobile phone. Connect the smart device again and then check if the connection issues are fixed or not.
Ideally, relinking the account and power cycling the unit should fix the majority of issues with the device. However, if the problem remains after you have gone through all of these steps, there is a good chance that you’re running into hardware problems. Contact your dealer regarding the warranty policy, and he will guide you through the process.