The Schlage Connect is a smart deadbolt that you can install on your door. After pairing the lock with your security system, you can access the full range of features.
It will only take a second, and you won’t have to bother with any extensive routines.
However, some of the owners do rely on general contractors to help with the setup when upgrading their whole security system.
This might not be that cost-effective, but you’ll surely enjoy a better response from the smart units after they are set up by experts.
You can further go through the quick start guide to find the default access code that will allow you to unlock the door.
How to Fix Multiple Fail Entry In Schlage Connect?
As you input the correct access code, the deadbolt will retract, and you can unlock the door. That is assuming you don’t have any hardware issues.
If you’ve forgotten your access code or put in the incorrect code multiple times, then here are some methods that can help you get your Schlage Connect working again.
- Use Backup Code
According to Schlage, if users input the wrong code more than four times, then the alarm will go off, and they won’t be able to access the lock.
To turn off the alarm, you need to press the Schlage button on the inside of the door lock once. Depending upon your configurations, it can also stop beeping after 10 or 15 seconds.
But if there is no one inside the house and you can’t seem to remember the access code for your door, then you need to use a backup code or the 6-digit code that you’ve set to reprogram the lock.
You also have the option of asking another family member for their code so that you can access the lock.
Putting in the wrong access code won’t lock you out for long, and you will be able to get into your apartment once you put in the correct password.
You can put up to thirty codes in the unit for all the different family members in the house. You can ask any one of these members to help you with the fix.
There is simply no point in wasting more time trying the wrong code, as it might lock you out permanently.
However, if you’ve had no success with the programming code and the admin code is not available, then your hands are pretty much tied.
There are not many things you can do at your end to fix the errors with the Schlage unit’s multiple fail entries. You will have to either proceed with the reset routine or call the dealer.
- Reset to Factory Codes
To reset the Schlage Connect to the factory default, you will have to reconnect the batteries and have factory access codes with you that can be found in the manual.
At this stage, just take off the back cover of the Schlage Connect and remove the battery. Then start holding down the Schlage button located on the front of the lock.
Plugin the batteries again, and you will notice the LED indicator flash multiple times.
A more thorough explanation can be found in the manual, along with diagrams to help you understand each step clearly. Now, you will be able to reprogram the lock and add the new access codes.
It is always best to add multiple access codes for different users so that even if you forget yours, you can ask a family member for their code to get into your apartment.
However, if you’ve already used the wrong code too many times, then there is not much that can be done here.
So, be sure to proceed with the reset routine, and that will be it as you’re trying to adjust this issue.
There are no other methods here, and you will have to go through all of the configurations again. This time around, we suggest that you write down the code somewhere safe and check on it after a while.
All that you’re trying to do here is adjust the lock by removing all of the configurations from the unit.
There are no quick methods or easy routines that will be able to help you through this situation. So, be sure to proceed with the reset.
If you’re lucky, the issue will be fixed at this point, and you won’t have to bother with more errors down the road.
So, be sure to keep that in mind as you try to adjust the system after multiple failed entries to the lock.
- Customer Support
If you’re in a situation where you don’t remember the 6-digit programming code and can’t access the inside panel of the deadbolt, then it can be very difficult to open the lock.
We suggest that you get help from a professional by contacting the Schlage team.
Tell them that you forgot the access codes and can’t get into your home.
They will guide you through your next step, and there is a slim chance that you will be able to get into your home without destroying the lock. So, call the company number to get help.
Alternatively, you have the option of reaching out to these experts with an email. From there, you just have to underscore the issue with the system, and these experts will guide you accordingly.
If everything goes well, you won’t have to waste more than a few minutes to adjust the smart lock.
Similarly, if you’re still stuck in the same issue even after going through all of these methods, then your unit is defective.
There is no other way around the situation with the defective unit, and you will have to claim the warranty. So, be sure to reach out to the experts, and they will help you with a fresh piece.
Issues with the hardware are not that rare, and you will struggle to get through the code input when the lock itself is damaged.
So, you need to check the sides of the unit as well as the installation. There might be something wrong with the hardware, and you need to call the dealer with proof.
From there, he will verify your purchase and will provide you with a new unit after the verification is completed.
If everything goes well, you will have the new unit within the same week. On the other hand, if you’re not sitting on a valid warranty, the only way for you is to call the official Schlage support.
You might just get lucky, and these professionals will set you up with a good lock or a good deal if your issue is genuine. From there, you can hire an expert when you get the new system in your mail.
Wrapping Up
Using the wrong code, again and again will lock you out of the system. This feature is added to the system to keep burglars away from the house.
For this reason, it is not the easiest to get the lock functional again, even if you’re the owner and accident added the wrong code.
The only reliable fix here is to reset the unit or power cycle by removing the batters and then connecting them again.
There are no quick methods or easier troubleshooting routines that you can test out in these situations.
However, there is always a possibility that you’re dealing with a defective unit. If that is the case, then you will have to check for the input status.
If there is no response as you add the code to the unit, then your device is defective.
So, be sure to be mindful of hardware issues as you’re trying to adjust the unit.
Lastly, you can reach out to Schlage customer support, and an expert will guide you through the fix that will fit your specific model perfectly.
This is especially true if you’re not sure about how to power cycle or reset the lock. On the other hand, you can always call the dealer for a replacement.
Hopefully, you won’t have to wait long for the new unit, and you’ll have the new device within the same week.